Terms & Conditions

FitFlex is an online platform that connects members with personal trainers at partner gyms in Ludhiana, and lets them book and pay for sessions by the hour. The training service is provided by the trainer and their gym; FitFlex facilitates discovery, booking and payment.

• You must provide accurate information and keep your login details secure.
• You are responsible for activity that happens under your account.
• You must be able to enter into a binding contract to use the Platform.

• Sessions are one hour and are booked from a trainer’s available slots.
• Prices are set per trainer by their gym and are shown before you pay.
• Payment is made securely through Razorpay. A booking is confirmed only after payment succeeds.
• A weekly pass is 7 sessions with one trainer at the same time on the trainer’s next 7 working days, paid for together up front at a discount.
• A multi-day booking is a hand-picked set of sessions with one trainer, also paid for together up front.
• A weekly pass and a multi-day booking are all or nothing: cancel the whole set up to 4 hours before the first session for a full refund; individual sessions cannot be cancelled or moved on their own.

Cancellations, rescheduling and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

You earn loyalty points for completed sessions. Rewards are one-time milestones and are subject to the conditions shown in the app. Points and rewards have no cash value and cannot be transferred or sold.

• Follow the gym’s rules and your trainer’s reasonable instructions.
• Do not misuse the Platform, attempt to disrupt it, or book sessions you do not intend to attend.
• Reviews must be honest and based on a session you actually attended.

Exercise carries inherent risks. You should ensure you are medically fit to train and inform your trainer of any conditions or injuries. FitFlex is a booking platform and does not provide medical advice; the training itself is the responsibility of the trainer and gym.

Trainers and gyms are independent providers, not employees of FitFlex. We take reasonable steps to list genuine providers, but we do not guarantee any particular outcome from a session.

To the extent permitted by law, FitFlex is not liable for indirect or consequential losses, or for the acts of independent trainers and gyms. Nothing in these terms limits liability that cannot be limited under applicable law.

We may update these terms from time to time. The current version is always available on this page, with the date it took effect shown above.

These terms are governed by the laws of India, and disputes are subject to the courts of Ludhiana, Punjab.

Questions about these terms? Email myfitflex90@gmail.com.