Refund & Cancellation Policy

• 4 or more hours before the session: you can cancel for a full refund. The amount is returned to your original payment method via Razorpay.
• Less than 4 hours before the session: the slot is released so you are not marked absent, but the session is not refundable, because the trainer has reserved that time for you.

Up to 4 hours before a session you can move it to any other available time with the same trainer, at no extra cost. Rescheduling does not involve any payment or refund. It is simply a new time for a session you have already paid for.

A weekly pass or a multi-day booking is a set of sessions paid for together, up front, at a discount. Because it is one payment for the whole set, cancellation is all or nothing: you can cancel the entire booking for a full refund up to 4 hours before the first session. After that the booking is locked in and is not refundable. Individual sessions within a pass or multi-day booking cannot be cancelled or rescheduled on their own.

Your free 11th session (a member's one-time free session, applied automatically at booking) can be cancelled up to 4 hours before, and the free session becomes available to use again.

Eligible refunds are issued automatically to your original payment method through Razorpay at the time you cancel. Banks and card networks typically take 5 to 7 working days to reflect the amount, depending on your bank.

If a payment is taken but the session cannot be provided (for example, the reserved slot was released before payment completed), the full amount is refunded automatically.

If a trainer or gym cancels a confirmed session, or is unable to provide it, you receive a full refund to your original payment method.

If you believe a refund is due and you have not received it, contact us at myfitflex90@gmail.com or +91 98779 63743 with your booking reference, and we will resolve it.